Dy. Manager - Sales

JD Financial Realize allocated residential sales targets Follow-up for timely collections to ensure minimal receivables Ensure adherence to the marketing budget for residential projects Strategic Survey the global environment to identify best practices in the areas of branding, customer relations and customer care management for residential projects; Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL Operational Maintain systems to capture regular market information and changing residential customer preferences Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits Follow-up with customers to close bookings and collect timely payments Liaise with authorized banks / financial institutions to secure loans for residential customers Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Project Sales Head – Marketing (Residential), if required Work closely with customers to understand modifications / interior specifications; Promptly communicate the same to the Engineering Department Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities Collate and maintain a database of residential sales agreements / deeds etc, customer feedback Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager – Marketing (Residential) People Foster an environment of learning, excellence and innovation within all aspects of team work Mentor and guide Trainees to develop their capabilities