Service Administrator

Black & McDonald’s Southwest Ontario team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Operations Maintenance Supervisor, the Service Administrator helps maintain the Service database via JDE and other software platforms, keeping records organized and accurate. This role requires strong attention to detail, interdepartmental support and a commitment to data integrity. The Administrator plays a key role in supporting not only the service administration team, but also technicians, sales, and management by ensuring all stakeholders have the information and resources they need. This includes helping streamline workflows, facilitating communication, and contributing to a collaborative and responsive service environment.

Key Duties & Responsibilities, include but not limited to

• Track and follow up on warranty items.
• Writing up quotes for various departments and tracking approval status with client.
• Support plumbing team administrative requirements, including submission of backflow test reports to applicable municipalities.
• Support projects team administrative requirements.
• Generate, update, and receive Work Orders and Purchase Orders.
• Monitor and manage work order backlog, prioritizing tasks and following up to ensure timely completion.
• Prepare completed Work Orders for billing, ensuring all labour, materials, and purchase orders are accurately recorded.
• Answer Service and Administration phone lines, field technician correspondence and requests in a timely manner.
• Support Service – Dispatch regarding assigned contracts and standard daily dispatching support as necessary.

Backup for Billing Processes

Perform other related duties as assigned.

COMPETENCY REQUIREMENTS

Change Orientation

Communicates Effectively

Continuous Learning

Customer Focus

Holds Self and Others Accountable

Problem-Solving and Innovation

Teamwork and Collaboration

Values and Respects Others

EDUCATION REQUIREMENTS

• Secondary school certificate required.
• Completion of college courses or certificate in business administration, accounting, or related field an asset.
• Knowledge of the HVAC Service or Construction industry preferred.

WORK EXPERIENCE REQUIREMENTS

2–3 years of work experience in administration required.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Strong computer skills, including Word, Excel, and Outlook.

Knowledge of SharePoint, Teams, and other collaboration tools are an asset

Familiarity with the Microsoft Windows operating system

Previous experience with proven ability to learn ERP applications, i.e. JDE, SAP, etc. preferred

Ability to communicate clearly and effectively and relate to technicians, customers, and co-worker needs

Maintain a professional demeanor at all times with fellow employees and customers

Good attitude and willingness to learn

Ability to work individually and with a team

The expected salary range for this role is between $51,250 to $56,375 per year. The starting salary will be determined based on several factors such as the successful candidate’s qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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