Hospitality Guest Experience Agent

About the role We are only considering offshore, contract-based candidates for this role. Our Guest Experience Agents play one of the most critical roles at the company. This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences! What you'll do Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in Answer phone calls, text messages, emails, and messages through various booking platforms Guide guests through the Sosuite experience, ensuring they have an incredible experience Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue Qualifications Someone comfortable with using technology and multiple programs and applications Mastery of English writing and speaking Guest-centric and positive mindset Organized, hardworking, and detail-oriented Comfortable with ambiguity and rapidly shifting priorities Thrives in a fast-paced environment Ability to work effectively both in a team environment as well as independently Extremely comfortable in independent problem solving with the humility to ask for help when needed Flexible schedule and open to working overnight and weekends (company operates on EST) 2+ years experience working in hospitality, service, and customer experience Benefits Accrued Paid Time Off and paid Sick Leave Flexible Unpaid Time Off A team to help you grow professionally and personally Overtime pay: 1.5x on Sosuite's observed holidays

About Sosuite Inc Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.