IT Manager

About the Role We are seeking a proactive and hands-on IT Manager to support daily IT operations and ensure the smooth functioning of technical systems. The position reports directly to the corporate IT Director and does not include people management or team leadership responsibilities. The ideal candidate is self-driven, reliable, and comfortable working independently with minimal supervision while collaborating effectively with internal stakeholders and external vendors. The role requires full ownership of the local IT administration while also collaborating closely with the wider Corporate IT team to support the global administration of our offices across EMEA, APAC, and the US. The successful candidate will play a key role in maintaining operational continuity, supporting users, and contributing to global IT initiatives and standards. This is a primarily on-site position, with full-time presence preferred from our Bucharest office located in The Bridge 3, Sector 6. Key Responsibilities Provide day-to-day hands-on technical support for hardware, software, and user issues Troubleshoot and resolve IT problems in a timely and efficient manner Assist in maintaining and supporting IT infrastructure, including desktops, laptops, and peripherals Support basic network operations (e.g., connectivity issues, device configuration, monitoring) Coordinate with external vendors or senior IT staff when required Maintain documentation of systems, processes, and issue resolutions Ensure systems are secure, updated, and functioning optimally Assist in onboarding/offboarding processes (user setup, access rights, equipment allocation) Requirements 6 - 9 years of experience in IT support or a similar role Solid understanding of technical support fundamentals (Windows/Mac OS, common business applications) Basic to intermediate network knowledge (TCP/IP, Wi-Fi, LAN troubleshooting) Ability to work independently with minimal oversight Strong problem-solving and organizational skills Good communication skills with a user-focused mindset Bonus Points (preferred skills) Experience with IT ticketing systems Exposure to cloud platforms (e.g., Microsoft 365, Google Workspace) Basic knowledge of cybersecurity best practices Relevant certifications (e.g., CompTIA A+, Network+) are a plus Our Process 30-min Recruiter Screening – Teams 60-min Interview with a local leader – On-Site 60-min Technical Interview with the Hiring Manager – Teams Please note that this reflects the current agreed interview process and may be adjusted or updated as the recruitment process progresses. Why Join Aeris? Gain hands-on experience supporting a global IT environment across EMEA region from day one Work with autonomy in a role where your contributions are visible and directly impact the business Be part of a collaborative, people-first culture where your growth and development are supported Join a global IoT technology leader with a strong international presence and a clear vision for the future Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.

About Aeris Communications Inc. For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 115 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.