Team Lead

Position Name: Team Lead

Reports to: Client Technology Manager

Department: Support

Location: NY, New York - Hybrid Work Schedule

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior Systems Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate

Responsibilities

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point to your team for technical and non-technical issues
• Approve PTO and time entry management for your team.
• Provide mentoring, coaching, and training for the team including managing feedback and job performance.
• Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
• Conduct an end-of-year performance review for the team.
• Manage the overall relationship of a subset of clients appointed by their managing CTM.
• Assist with client escalations when required.
• Participate in on-call escalation rotations.
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:

End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting

Strong verbal and written communication skills

Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)

Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp

Support of Sophos or similar product for endpoint threat management

Basic understanding of virtualization platforms such as VMware or Hyper-V

Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls

Experience working in an MSP environment

Desirable Qualities

Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ

Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products

Exposure to/ability to support workloads in Azure or AWS

Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch

Experience with and ability to support Citrix XenApp or similar products

Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne

Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint

More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.