Customer Service Representatives

Job Responsibilities: Receive, process, and track incoming patient referrals from various sources (physicians, hospitals, etc.). Work with clinical teams and offices to ensure all referrals are processed efficiently and according to company guidelines. Serve as a liaison between clients, referral sources to ensure smooth transitions and quality patient care. Accurately input referral information into the CRM or electronic health records system. Monitor the status of referrals and ensure that appropriate follow-ups are conducted in a timely manner. Work closely with the marketing, clinical, and operational teams to support company-wide referral goals. Job Qualifications: Experience in healthcare administration, customer service, or a related field. Knowledge of healthcare referral processes is preferred. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to work on weekends and holidays.