Retail Sales Floor Lead, Operations

"}" data-trix-content-type="undefined" data-trix-id="325" class="attachment attachment--content"> Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.This is where you come in. As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. Why We Need You:For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location. You are:An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.About the new store:This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community.Our store address is: 90 Bathurst St., TorontoStore size: 9600 square feetStaff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates)Hours of operation: The store is open 7 days per week, 10 am - 8 pm.Interview and Onboarding Schedule:Video Interview A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in <Article.Final> Interview In-person interview with the Store Manager.