Assistant Officer (Delivery) - Learning and Development - FCS - Hong Kong

About Learning & Development (L&D) Continuous learning is critical for business success. With the rapidly changing business world and digital disruption in all areas, people in PwC need to embrace and learn brand new skills faster than before. Our L&D department supports a high performance culture by providing exciting and innovative learning experiences that help PwC talent to develop faster with fit future capabilities and skills. We offer differentiated learner pathways incorporating core and elective modules that are personalised to learners’ development needs. We leverage new technologies to continuously enhance the learning experience and everyone can choose and decide what, how and where to learn Roles and responsibilities: Proactively coordinate and communicate with course managers to gather requirements and information for effective course planning and execution, ensuring the success of various learning courses and events. Collaborate with course managers to understand program objectives and design requirements, prepare participant lists, monitor enrollment, and manage client expectations to create an optimal learning environment. Recommend and develop implementation plans based on a thorough understanding of location logistics, technology support, and training materials. Execute program plans while coordinating with relevant departments such as Administration and HR to ensure smooth delivery. Provide on-site training support, including instructor coordination, classroom attendance monitoring, and room setup. Share participant feedback and program insights promptly with course managers. Review feedback from participants and instructors to identify opportunities for program improvement from an implementation perspective. Assist course managers in budgeting, tracking, and analyzing expenses related to program delivery. Implement digital learning solutions to enhance program reach and effectiveness. Demonstrate flexibility by undertaking additional administrative tasks during ad hoc situations as needed. The candidate is expected to meet the following requirements: University graduate; majoring in Business Administration, HR, or related fields preferred but not mandatory. Fresh graduates are encouraged to apply. One to two years of relevant working experience is a plus. Proficient in MS Office applications. Quick learner with the ability to adapt to new tools and work efficiently in a fast-evolving environment. Open and able to embrace AI technologies and utilize AI tools to enhance work efficiency. Mature, reliable, and capable of working independently. Strong interpersonal and problem-solving skills. Excellent analytical and organizational abilities. Ability to multitask and perform effectively under tight deadlines. Good command of written and spoken English and Chinese. Interest in visual design is a plus. In addition, the candidate should illustrate the following personal attributes: Passionate about delivery of quality client services (i.e. internal clients) Able to communicate with impact and empathy, and build relationship to facilitate our work Innovative mindset and is prepared to share ideas and knowledge Lead and contribute to team success Demonstrate courage and integrity