Bell Boy 行李员

Follow all company policies and procedures and is in accordance with local law.遵守所有公司政策和程序，并符合当地法律。 Report to Concierge Supervisor. 向礼宾部主管汇报工作。 Well versed on all Brand Standard requirements for Concierge and related areas. 熟知礼宾部及相关部门的品牌标准要求。 Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems. 主动的和客人情感交流，并与客人建立良好的关系，及时为客人的需求做出反应并解决相关问题。 Ensure stored luggage is kept safe and secure. 确保寄存行李的安全。 Direct responsibility for carrying the guest's luggage to / from the assigned room according to Brand Standards. 根据品牌标准协助客人的行李运送到/从指定房间。 Serving guests at hotel public area while providing the highest level of service in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures. 依据万豪殷勤待客的服务标准和工作指导在酒店公共区域向客人提供最高水准的、高效的、礼貌的、专业的服务。