About The Role

Responsible for the cleanliness of assigned guest rooms and service areas. 负责所分配的客房和服务区域的整洁 2. Respect guest privacy when room is on “Do not disturb” status 当客房处于”请勿打扰”状态时,尊重客人的隐私 3. Offer all possible assistance to guests and respond to guests request 尽可能地为客人提供帮助,响应客人的要求 4. Cleans and supplies guest rooms according to standards and procedures 按照程序和标准打扫和补给客房 5. Ensure master keys are kept secure at all times 随时保证钥匙的安全 6. Keep trolley neat and adequately supplied 保持手推车的整洁和充分的补给 7. Maintain all equipment in good working condition 维持所有的装备处于良好的工作状态 8. Keep linen room neat and in good order 保持布草房的整洁和井井有条 9. Keep using 5 colors dust cloth to do cleaning job 保持在清洁房间是使用分类抹布 10. Keep following the safety cleaning standards 保持遵守房间安全清洁标准 11. Keep following the cups cleaning procedure 保持遵守杯具清洁程序 12. Keep following the bed bugs cleaning procedure 保持遵守床虫的清洁程序 13. Keep following the Stealth camera procedure 保持遵守房间隐形摄像头的识别程序 14. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader 向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害 15. Report maintenance deficiencies to the Floor Shift leader 向客房主管报告养护的不足 16. Report for duty punctually wearing the correct uniform at all times 按时上班，并正确穿着制服 17. Provide a courteous and professional service at all times 随时提供有礼貌的和专业的服务 18. Maintain good working relationships with own associates and all other departments 与本部门和其它部门的同事保持良好的工作关系 19. Does turndown service when required 需要时提供开夜床服务 20. Deliver high quality service to guests 为客户提供高质量的服务 21. Ensure guest needs and reasonable requests are met 确保满足客人的需要和合理的要求 22. Seek opportunities to continually improve guest service 寻找机会不断地改善服务质量 23. Take appropriate action to resolve guest complaints 采取恰当的方式解决客人的投诉 24. Promote the hotel products and services 推销酒店的产品和服务 25. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 熟悉酒店的产品和服务知识,以便为客人讲解并销售服务和设施 26. Adhere to the hotel’s security and emergency policies and procedures 坚持酒店安全制度、紧急情况处理规定和程序 27. Adhere to hotel cleaning and maintenance programs 坚持酒店的清洁和养护 28. Ensure a high level of cleaning is maintained in work area 保持维护所在工作区域的高度整洁 29. Carry out other tasks as directed by your supervisors 完成你上级交待的其它任务

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客房服务员

About The Role