全日餐厅主管（西餐厅主管）

Working with Others 与他人合作 § Support all co-workers and treat them with dignity and respect. 支持所有同事，并尊重他们。 § Develop and maintain positive and productive working relationships with other employees and departments. 与其他员工和部门建立并保持积极和富有成效的工作关系。 § Partner with and assist others to promote an environment of teamwork and achieve common goals. 与他人合作并协助他人促进团队合作环境，实现共同目标。 Operations 餐厅运营方面 § Open and close shift in accordance with manager's checklist. 参照管理程序负责开餐准备及关餐结束工作。 § Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 主动与客人交流用餐感受并征询客人意见。 § Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials. 正确使用符合酒店集团的各种表格。 § Handle daily associate relations (e.g., scheduling, time adjustments). 及时处理员工当日工作安排。 § Maintain a safe and sanitary work environment for all associates and guests. 维持工作环境的清洁及安全。 § Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks). 对酒店及餐厅当日营运情况充分准备，比如排班、预订表等。 § Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise. 当问题发生，如取消预定，临时预定或其它日常问题时，要找出原因。 § During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. 当班时，与客人及时交流客人对服务、座位安排、菜品的满意程度并及时与有关负责人交流。 § Be on the floor during entire meal period and ensure adequate coverage. 确保参与整个用餐期间的所有服务。 § Ensure that only a quality product is being served and get served in the way that sampled on the Use Record. 确保每日菜品出品质量符合标准。 § Ensure all side work is done on daily basis. 确保完成当日其他分配的工作。 § Maintain proper associate uniform standards. 随时检查员工的工服整洁度。 § Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 每日检查餐厅维护工作。 § Assist any associate in his/her job performance, when required, to ensure guest satisfaction. 协助员工维护客人的满意度。 § Understand and teach empowerment principles to ensure guest satisfaction. 了解掌握并能够对员工进行客人满意度的培训。 § Exercise station rotation to ensure stations are distributed fairly. 合理分配员工的轮流替换，保证服务区的任务分配平衡。 Human Resources 人员管理 § Encourage problem solving by associates through proper training and empowerment. 通过合理的培训既锻炼培养员工解决问题的能力。 § Establish effective communication with associates to gain their trust and respect. 通过良好有效的沟通建立员工之间的信任与尊重。 § Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott's Guarantee of Fair Treatment policy. 遵循酒店集团公平公正的政策原则，执行员工咨询及奖惩制度。 § Attend restaurant associate meetings. 参加餐厅员工会议。 § Demonstrate positive inter-departmental relations. 在餐厅员工中行为举止要起到积极示范作用。