IT Support Technician

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.

About the role

Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.

We are looking for a Support IT Technician based in our hub in Brooklyn to support our people and successfully achieve these missions.

What you will do

• Processing of user requests (changes, incidents) using our global ticketing system
• Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across various departments and global locations
• Onboarding new employees on a regular basis
• Monitoring of critical IT systems and tools, ensuring high availability at all locations
• Stock management of laptops and peripherals
• Use and develop the knowledge base (Wiki)
• Maintain an up to date inventory

Participate in IT Projects

• Who you are
• 3+ years experience working in IT Support

You have the following skills

Windows 10/11,

• Network: Basic routing and switching, VLAN, SSL / IPSEC VPN,
• Support: Experience using a ticketing tool,
• MDM: Intune, Iru for Mac is a plus,
• Excellent interpersonal skills, written and oral expression,
• Customer service spirit,
• Autonomous, natural problem solver,
• Rigor, ability to organize