Customer Success

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

🚀 Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

What you'll be doing

• Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them
• Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement
• Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
• Consistently provide feedback to Product on client's needs.
• Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
• Identify Customer Success Qualified Leads (CSQLs)
• Collaborate with the sales team to maximize sales opportunities.
• Provide account specific operational and technical support for different levels of accounts via email and phone.
• Refer issues to the technical team.

Education Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements

2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements

• Demonstrated experience in dealing with a large amount of accounts.
• You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.
• Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Languages

Fluent in both English and Spanish (mandatory)

Competencies

• A person with a genuine commitment to customer success and satisfaction.
• You have the ability to convey complex information clearly and concisely to customers.
• An active listener and you understand customer needs and concerns effectively.
• An analytical thinker with the capability to identify and address issues that may arise during onboarding.
• Someone with flexibility to adapt to changing customer needs and evolving product features.
• Someone with the ability to thrive in a dynamic and fast-paced environment.
• You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.
• Someone with organizational skills to manage multiple customer onboarding projects simultaneously.
• Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

🔎 To get this challenge

• Video call or face to face with Recruiter/HRBP
• Video call or face to face with CS Lead
• Video call or face to face with CS Manager

🏅 Your team

Customer Success Team

• 📍 Your location
• Madrid, Spain.
• ☀️ Happy at work

1. A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2. A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3. An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.