Information Technology Officer (Infrastructure)

Duties

Information Technology Officer (Infrastructure) will be mainly responsible for

(a) managing infrastructure including Microsoft platforms, databases, web platforms, virtualisation, containerisation, Linux systems, Storage Area Networks (SAN)/ Network Attached Storage (NAS), email systems, and other common applications;

(b) providing helpdesk and hotline support ensuring reliable in-house IT services for end users;

(c) delivering technical advices to support evolving business requirements and operational needs;

(d) engaging and collaborating with stakeholders to align IT solutions with the business objectives; and

(e) performing technical and administrative duties as assigned by management.

Entry Requirements

(a) Candidates [See Note 1] should have –

(i) a bachelor’s degree in Computer Science, Information Technology (IT) or related discipline from a university in Hong Kong, or equivalent;

(ii) met the language proficiency requirements of ‘Level 2’ [See Note (2)] or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;

(iii) at least four (4) years relevant post-qualification full-time IT working experience, of which one (1) year must be in a similar post and in a comparable capacity; and

(iv) at least three (3) years’ full-time aggregate experience in two (2) or more of the following areas

1. Virtualisation – e.g. VMware environment with High Availability, Microsoft Hyper-V;
2. Containerisation – e.g. Red Hat OpenShift Container Platform;
3. Microsoft Windows Server – e.g. Active Directory (AD), Group Policy, File Server clusters, Windows Server Update Services (WSUS);
4. Linux Operating Systems – e.g. Red Hat Enterprise Linux, CentOS, Ubuntu;
5. Database Systems – e.g. MySQL, MariaDB, MongoDB; and
6. Helpdesk Support – including call management in busy, large-scale organisations (e.g. providing hotline support for desktop PCs, laptops, iPhones, printers, IP networks, file servers, email systems serving more than 200 staff members).

(b) Candidates should be customer-oriented and able to perform under pressure, willing to work after office hours and occasionally working on an on-call basis as required.

(c) Preference will be given to candidates who have experience in using the following technologies/ products

• (i) Web Application Servers – e.g. Apache Tomcat;
• (ii) Web Servers – e.g. Microsoft Internet Information Services (IIS), Apache HTTP Server, NGINX (including reverse proxy configuration);
• (iii) IP Telephony Systems; and
• (iv) Distributed File/ Storage Systems – e.g. Ceph.

(d) Preference will be given to candidates who are holders of the following certificates or equivalent

• (i) VMware Certified Professional – VMware vSphere/Cloud Foundation Administrator;
• (ii) Red Hat Certified Specialist in OpenShift Administration;
• (iii) Red Hat Certified System Administration (RHCSA);
• (iv) Windows Server Administrator Associate;
• (v) MySQL 8.0 Database Administrator;
• (vi) MariaDB Certified Database Administrator Associate; and
• (vii) Mongo Certified Associate Database Administrator.

Pay

HK$45,600 - $48,600 per month

Terms of Appointment

Successful candidates will be appointed on two-year non-civil service contract (NCSC) terms. Further renewal of contract will be subject to the candidate’s performance and service needs.

How to Apply

Applicants must apply online through the G.F. 340 Online Application System of the Civil Service Bureau (<https://www.csb.gov.hk>). Applications which are incomplete or submitted in person, by post, by fax or by e-mail will not be accepted.

Applicants are required to send (i) results of HKDSEE/HKCEE or equivalent examinations and qualification [See Note (2)]; (ii) official transcripts and certificates of academic and professional qualifications obtained from institutions; and (iii) proof of current and previous employment record through email to <[email hidden]> by the application deadline. The on-line application number should be quoted on the copies of supporting documents or quoted in the e-mail sent. Applicants should also provide a detailed account of their relevant experience in a prescribed Supplementary Information Sheet which can be downloaded from the OFCA webpage at <https://www.ofca.gov.hk/en/about_us/career_ofca/job/index.html>. Academic certificates and employment proofs which are incomplete or submitted in person, by post or by fax will not be accepted.

As invitations and notifications will be issued via e-mail, applicants should provide an accurate e-mail address. Applicants are responsible for checking their e-mails to ensure that invitations and notifications will be duly received. Candidates who are selected for written test and/or selection interview will normally receive an invitation by email in about six to eight weeks from the closing date for application. Those who are not invited for written test and/or selection interview may assume that their applications are unsuccessful.