Product Manager: App Experience

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Product Manager: App Experience

Philippines - Growth

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As the Product Manager: App Experience, you’ll own Tonik’s foundational app UX — structure, navigation, usability, clarity, flow consistency, content tone, and release quality. This role manages QA and Content and ensures the Tonik app is clean, intuitive, and delightful. It focuses on how the app flows, not what drives retention.

Responsibilities

Manage the redesign of the Tonik app experience – from dashboard to entry points, and all customer touchpoints

Design the Tonik Score logic and experience with Data, Risk, Business, and Tech team. Incorporate the Tonik Score logic on all app products/features to feed into the credit score of the customers

Conceptualize, plan, and deliver app-wide initiatives

Own the app and audit each flow for the best UX experience, identify frictions, implement changes.

Collaborate with Technology and Product teams to 1) create and refine business requirements with business analysts, 2) coordinate the product development with the backend and mobile app dev team, and 3) agree on a release plan with the tech delivery team and the Product team

Conduct end-to-end Product UAT testing

Track, monitor, and optimize key app performance metrics around app engagement and user retention

Leverage performance data and market/customer trend to identify new opportunities for product enhancements and innovations as part of bottom-up approach in defining loan roadmap. Ensure top-down loan roadmap aligns with such data

Qualification

• Bachelor's degree in business, finance, IT, or related field.
• 7+ years in product management (in fintech or banking) building and launching mobile app products
• Strong data-driven mindset and proficiency in Microsoft Excel; experience with PowerBI or Datadog is a plus.
• Familiar with product design tools like Figma and LucidChart. Familiar with change management systems such as Confluence and Jira.
• Excellent problem-solving and analytical skills. Experience in operational roles is a bonus.
• Interested? Send us your CV [email hidden — sign in]
• Apply for this position

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Philippines

Unit 605B, 6/F West Wing, The Offices at Estancia, 1605 Meralco Ave, Pasig City

Singapore

175A Bencoolen Street, Burlington Square #05-01, Singapore 189650

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• DLF IT Park, 1/124 Block 10, 6th Floor, DLF IT SEZ, Mount Poonamalee Road, Nandambakkam Post, Manapakkam, Chennai 600 089, India
• Deposits are insured by PDIC up to ₱1 Million per depositor.
• Tonik Digital Bank, Inc. is regulated by the Bangko Sentral ng Pilipinashttps://www.bsp.gov.ph/.
• © 2020 Tonik Digital Bank, Inc.