Program Manager

As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a diverse portfolio of strategic or enterprise programs requiring the implementation and enablement of Verint technology solutions across all product lines. These programs are managed within an established budget, defined scope and forecasted timeline, to consistently achieve program margin and other financial targets and maintain a high level of customer satisfaction throughout the program life cycle. Additionally, the Program Manager is responsible for building and maintaining ongoing internal and customer relationships, while developing and earning the trust of all program stakeholders. The Program Manager has an advanced understanding of the Verint product suite, of the delivery process, and can manage complex engagements with a broad range of internal and customer stakeholders, potentially including third-party providers and other vendors.