IT Intern - 6 months FTC

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

Swapcard is an AI-powered event management platform built for associations, trade shows, and conferences, helping organizers turn events into revenue-generating ecosystems through attendee networking, exhibitor engagement, registration, matchmaking, and analytics. We're a fully remote-first company with 200+ Swapcardians across 28+ countries and 40+ nationalities, united by our values: Curious, Value-Driven, Human, Ownership, and Resilient.

We're looking for a curious, detail-oriented IT Intern to join our IT & Security team. You'll be the first point of contact for internal IT support, help keep our global fleet of devices and software secure and organized, and contribute to the projects that keep Swapcard's remote-first team running smoothly.

What You'll Be Doing

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Employee Support: Act as the first point of contact for internal IT helpdesk requests, troubleshooting hardware, software, and access issues for our remote team members.

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Onboarding & Offboarding: Assist with the provisioning and de-provisioning of SaaS accounts (Google Workspace, Slack, Notion, Jira, etc.) for new and departing Swapcardians.

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Asset Management: Help track and manage our global inventory of hardware and software licenses, ensuring our device management systems (MDM) are up to date.

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Security & Compliance: Support the IT & Security team in maintaining our high cybersecurity standards. Help ensure that all employee devices are secure, compliant, and correctly configured according to our SOC 2 and ISO 27001 frameworks.

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Documentation: Create and update internal IT documentation, knowledge base articles, and how-to guides to empower employees with self-service troubleshooting.

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Process Improvement: Bring a “Curious” mindset to identify repetitive IT tasks and help the team automate workflows to improve efficiency.

What We're Looking For

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• Recently completed a degree in IT, Computer Science, Information Systems, or a related field.
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• Basic understanding of computer hardware, operating systems (Windows/macOS), and common SaaS tools.
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• Familiarity with device/endpoint management concepts (MDM) is a plus.
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• An interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
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• Strong problem-solving skills and a genuinely curious, self-starting attitude.
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• Clear written and verbal communication skills, comfortable working with a fully remote, international team.
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• Fluent in English.

What We Offer

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• A fully remote-first environment with flexible working hours.
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• Hands-on experience across IT support, security, and compliance in a fast-growing tech company.
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• Mentorship from an experienced IT & Security team.
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• The chance to work alongside colleagues from 40+ nationalities across 28+ countries.
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• A culture built on curiosity, ownership, and mutual care.