Intern, Business Analyst

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The purpose of the role

Providing Application Support and leading support issue analysis, production triage, and follow-up activities by helping document defects, capture business impact, and coordinate with delivery teams on resolution.

The Work

Day-to-day Responsibilities

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• Assist in gathering, clarifying, and documenting business, functional, and non-functional requirements for retail lending technology initiatives
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• Support product discovery, process analysis, and solution definition by translating business needs into clear user stories, acceptance criteria, and delivery-ready artifacts
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• Help manage and maintain product backlogs, priorities, and dependencies across cross-functional teams
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• Contribute to process improvement, reporting, and stakeholder communication to support delivery outcomes and user experience

Product & Solution Design

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• Support the definition of business processes, target workflows, data requirements, and solution options in partnership with business and technology teams
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• Create and maintain artifacts such as process maps, requirements documents, backlog items, feature briefs, and presentation materials

Delivery Support

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• Participate in agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, and retrospectives
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• Work closely with engineering, QA, and business stakeholders to clarify scope, resolve requirement questions, and support sprint delivery
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• Assist with test scenario definition, user acceptance testing, defect triage, and validation of delivered capabilities against business needs
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• Support status tracking, risk and dependency management, and preparation of delivery updates for stakeholders and leadership

Your Experience

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• Currently pursuing a Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or a related field
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• Strong analytical, problem-solving, and communication skills with the ability to work across both business and technology stakeholders
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• Familiarity with agile delivery practices and tools such as Jira and Confluence
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• Ability to create clear documentation including business requirements, process flows, user stories, acceptance criteria, and presentation materials
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• Understanding of software delivery concepts such as APIs, system integrations, data flows, and testing practices
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• Experience with process mapping, data analysis, or reporting tools such as Excel, Power BI, Visio, or similar tools is an asset
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• Ability to organize and prioritize work, manage multiple tasks, and follow through in a fast-paced environment
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• Interest in digital product delivery, customer experience, and continuous improvement
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• Self-starter who can take a concept and help drive it from discovery through delivery support