Business Support_Inside Sales

Sales and Administrative Support

• Maintain and update information on the CRM database (Salesforce)

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Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks

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Creating and processing sales orders with the Sales and IT team

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Manage accounts and perform data entry tasks as necessary

Office management administration work

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Inside sales

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Serve customer base primarily through calls

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Act as a point of contact for customer queries and respond promptly to their needs and requests

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Important contact for customer queries regarding the new Japan Tax Free System for current merchants, which will start in November 2026 (New regulation), and respond promptly to their needs and requests.

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Responsible for building sales relationships with the current customer base (small and unmanaged portfolio)

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Making outbound calls to current customers to ensure their needs or questions are met

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Resolve any customer issues related to the use of the Global Blue service, regulation-related, technology-related, technology related or any other issues faced

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Training of merchant staff

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Answering merchants/customers' phone calls and transferring to the correct person

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Ensure professional customer service standard is maintained

Reporting and collaboration

Preferred skills and competencies

• Previous telesales, account management, and customer service experience
• Results-driven and highly motivated with a desire to learn and explore different working practices to achieve targets

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• Comfortable with handling data and doing simple analysis

• An excellent communicator and relationship builder
• Able to think ahead and ask appropriate questions to maximize sales opportunities

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• Outstanding negotiation skills with the ability to resolve issues and address complaints

• A tenacious, self-driven, and hard-working attitude to work

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• Experience working to targets and deadlines in the competitive market

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• A professional, friendly, and exciting communicator would ideally suit this role.