Customer Consultant Officer

• Analyze customer requirements for product and services and provide consultation to select appropriate product.
• Prepare documents for individual/non-individual accounts opening and associate customer interaction and ensure follow up on all pending issues.
• Develop and maintain effective relationship with customers.
• Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly.
• Promote and cross-selling banking products.
• Attend to customers personally where necessary and provide feedback on customers’ needs and complaints.
• Achieve and proactively referrals target.
• Assist branch to perform Non-Cash / Cash transactions.
• Other task/project as assigned by supervisor.

Knowledge Skills and Experience

• Degree in Business related disciplines.
• At least 2 years of customer service experience.
• Relevant experience in the banking or service industry is an advantage.
• Pleasant personality, friendly.
• Confident, strong communication and interpersonal skills.
• Excellent verbal and written English.
• Ability to build a good relationship with customers.
• Computer literacy in MS Word, Excel and Power Point.
• We encourage candidates from all backgrounds to apply.