Patient Care Coordinator

About Porch Light Health

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting.

Location: Porch Light Health Clinic in Colorado Springs and Pueblo CO, PRN & Rovering with the following schedule

Fountain,Cripple Creek/Woodland Park Partnership projects, Limon and Pueblo.

Responsibilities and Duties

As a Patient Care Coordinator at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to:

Booking and Rescheduling Appointments

Coordinate with patients to schedule and reschedule appointments efficiently.

Managing Prior Authorizations

Submit and track insurance prior authorizations to ensure timely treatment for patients.

Patient Monitoring and Communication

Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.

Insurance Liaison

Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.

Provider Communication

Maintain respectful and professional communication with providers and other medical staff.

Clinic Administration

Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.

Clinic Operations

Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.

Patient Education and Support

Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.

Qualifications and Skills

The ideal candidate will possess the following qualifications and skills

Proficiency in Google Suite

Comfortable using Google Docs, Sheets, and other Google applications.

Experience with EMR Systems

Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).

Ability to Navigate Multiple Patient Medical Record Platforms

Capable of learning and adapting to various patient management systems.

Strong Communication Skills

Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.

Time Management Skills

Ability to prioritize tasks and manage time effectively in a busy clinic setting.

Dependability and Reliability

Must be reliable, punctual, and willing to travel to multiple rural locations as needed.

Transportation

Reliable transportation is required for travel between clinic locations.

Job Requirements

Education

High school diploma or equivalent.

Experience

• At least 1 year of experience with EMR systems is preferred.
• Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Valid Driver's License

Employment Status

Full Time, 8:00am-4:30pm, M-F (Rotational Saturdays)

Work Setting

In-person at the clinic.

Rover to Regional Clinics

Work Hours

• 8-hour shifts, 40 hours per week.
• Rotating Saturdays required.

Benefits

Health, Dental, Vision, Life, 401K, PTO, Sick Time

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.