ARD Specialist

Aging and Social Services Department

ADRC Specialist

FLSA Classification : Non-Exempt Status: Part-Time

Do you believe every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions? Are you passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most?

Key Responsibilities

Client Services & Resource Navigation

• Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.
• Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.
• Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.
• Assist individuals in navigating complex service systems while empowering informed decision-making.
• Advocate on behalf of clients with community agencies and service providers when appropriate.
• Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.
• Provide Medicare counseling appointments by phone and in person.
• Assist clients with:

• o Medicare enrollment
• o Medicare Savings Programs
• o Low-Income Subsidy (Extra Help)
• o Prescription assistance programs
• o Appeals and benefits education

Program Compliance & Reporting

• Ensure timely and accurate documentation within all required state data systems.
• Verify that all client screenings are entered within required timeframes.

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• Maintain program documentation that meets federal, state, and agency compliance standards.
• Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.
• Promote public awareness of available long-term supports, Medicare counseling services, and community resources.

Continuous Improvement

• Monitor service quality and identify opportunities to improve customer experience.
• Participate in professional development and required DAIL training.
• Assist with special projects and other duties as assigned.
• Foster a culture of continuous learning, innovation, and excellence throughout the program.

Education & Experience

Required

• Bachelor's degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.
• Compassionate, adaptive communication skills
• Technical proficiency

Preferred

• Experience mastering multiple program knowledge while meeting compliance and reporting requirements

Why Join GRADD?

At Green River Area Development District, you'll become part of a mission-driven organization committed to strengthening communities and improving lives throughout western Kentucky. We believe exceptional public service begins with exceptional people.