Customer Service & Operations Agent

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

Location

FTN-EMEIA/CZE/PRG/PRG/Prague

Job Description

TASKS & RESPONSIBILITIES

• Booking of shipments, transport processing as well as coordination of handling partners at the seaports
• Assists in tracing and following up cargo to airport to ensure prompt delivery of freight.
• Distributes documents to appropriate parties in a timely manner to ensure smooth flow of export cargo
• Informs customers of shipment arrival and arrange release and/or delivery
• Keep track of inbound and out bound shipments and update shipment details in system
• Handle customer inquiries
• Filing of import and export document
• Contact with our customers, ensuring optimal support and implementing alternative solutions in case of unexpected problems
• Price negotiations with shipping companies, carriers and other service providers
• Other duties as assigned to the position.

REQUIREMENTS

Academic

• None/ Completed training as a freight forwarding merchant

Experience & knowledge

• 1 - 3 years’ experience
• Good English skills
• Mastery of road freight regulations/procedures
• Very good knowledge of MS-Office

Skills

• Strong communication skills
• Confident appearance
• Ability to work in a team
• Willingness to work
• Flexibility

Scheduled Weekly Hours

40

Work Shift

Posting Close Date

30-srp-2026