Key Account Manager

Key Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Acting as the main point of contact between key clients and internal teams.
• Addressing and resolving key clients’ complaints
• Drive account growth through upselling, cross-selling, and renewals
• Ensure high customer satisfaction and long-term retention
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

New Sales & Business Development

• Identify and pursue new business opportunities
• Generate leads through networking, referrals, and market research
• Convert qualified prospects into new customers
• Prepare and deliver sales presentations and proposals
• Negotiate contracts, pricing, and close new sales deals

Requirement

• Bachelor's degree in business administration, marketing, sales, or related field.
• Proven experience in Key Account Management and sales
• Proficient in all Microsoft Office applications as well as SQL software.
• Ability to balance account management with new business development
• Excellent communication and presentation skills