About The Role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Operations Enablement Senior Analyst

Job Description

Education

College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business

Experience

Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other type of business supporting role

Mandatory Skills

Excellent communication skills, both verbal and written
Requires strong consulting and relationship-building skills
Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
Ability to work independently and within a team environment
Ability to deal with ambiguity, embrace change, and help others see it as an opportunity while staying focused on goals
Successful experience working remotely, using virtual meeting and collaboration tools
Some travel may be required ( Preferred Qualifications
Knowledge-Centered Service (KCS) training (preferred)
Project management skills
Preferred experience with use of knowledge content systems and/or digital repositories

Preferred Skills

Roles & responsibilities

Support Enterprise Operations initiatives and goals by

Creating quality knowledge articles
Improving existing knowledge articles
Identifying improvements within the knowledge creation, content delivery, monitoring of knowledge flags, and overall workflow knowledge processes
Reinforcing how knowledge management can deliver increased value and improve the service experience

Determine the best approach for knowledge capture and sharing
Create, maintain, and improve knowledge articles visible to customers, providers, client service, and employees
Create, maintain, and support effective partnerships with business support teams
Partner with business and operational functions to understand content business objectives, needs, and priorities
Prioritize knowledge requests to deliver value and respond to key priorities
Partner with instructional designers to ensure alignment of knowledge and training content
Focus on creating knowledge to solve rather than writing for perfection

Location

Quezon City, Bridgetowne GBF Center 1Philippines

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