Concierge Ambassador

ESSENTIAL FUNCTIONS

• Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
• Fulfill guest/resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment.
• Coordinate guest and/or resident’s needs with other department’s as required through lateral service, in order to ensure a seamless guest experience outcome.
• Communicate and document any guest compliment, complaints, or additional feedback and provide follow up to resolve outstanding issues.
• Ensure all requests from residents are recorded in the designated data entry systems.
• Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments.
• Greet all guest and/or residents with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening On Call Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company.
• Properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Minimum of one year experience in a hospitality setting.
• Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
• Highly organized, detail-oriented professional who thrives in fast-paced environments, excels at multitasking, prioritization, problem-solving, and independently driving solutions to completion.
• Confident and composed communicator with strong written and verbal skills, known for tenacious follow-through, professionalism, and effective collaboration across teams.
• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
• Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year”
• Ability to effectively communicate in English, both verbally and in writing.
• Ability to push and maneuver a bell cart or flatbed cart weighing up to 30 pounds.
• Ability to stand, sit, and/or walk for extended periods, up to 8 hours per day.
• Proficient in using job-related equipment, including phone systems, computers, iPads, radios, and bell or flatbed carts.
• Must adhere to Caruso Grooming Standards at all times.
• Must wear the provided uniform properly and maintain compliance with all company uniform policies and procedures.