Patient Scheduler

Responsibilities

• Coordinate patient and therapist schedules to support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Qualifications

Required

• 2+ years previous experience in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing a high volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication skills.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Preferred

• Bilingual in English and Spanish.
• Bachelor’s degree or equivalent combination of education and experience.

Schedule & Benefits

• Full-Time: Monday–Friday, 9:30 AM–6:00 PM
• Paid Time Off and Paid Holidays
• Comprehensive Healthcare Benefits: Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) Plan
• Employee Referral Bonus Program
• Mentorship Program & Career Growth Opportunities

Why Join Us?

Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.