People Ops Specialist

The People Operations Specialist plays an integral role at Favor. The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB. This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment.

What You'll Do

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Benefits & Wellness Administration

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Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.

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Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.

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Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.

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H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.

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Onboarding & Offboarding Experience

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New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.

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Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.

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Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.

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People Programs & HR Systems

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• System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.
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• Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).
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• Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.
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Data Integrity, Payroll & Reporting

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HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.

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Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.

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Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.

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Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.

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Talent Experience & Culture Responsibilities

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Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.

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Manage catering orders, menu selection, and vendor delivery for team events and meetings.

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Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.

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Oversee incoming mail and support general workplace administrative needs

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Assist with bi-weekly snack restocking to maintain a welcoming office culture.

Skills You Have

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• A relevant degree or comparable formal training, certification, and/or work experience
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• 3+ years’ experience in benefits, data analysis, payroll, HR systems
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• Strong understanding of the employee benefits landscape, processes, and compliance
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• Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
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• The ability to lift and carry about 30 lbs.
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• Proficiency in Microsoft Excel and Google Suite products
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• Experience with Workday is a plus.

Who You Are

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• You have strong written, verbal, and interpersonal communication skills.
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• You are highly organized, meticulous, and resourceful.
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• You have proven experience with prioritization, multitasking, and problem solving.
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• You are focused on customer service and the team member experience.
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• You have a high touch, caring, and helpful approach in difficult circumstances.
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• You are patient and approachable.
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• You can simplify complex concepts into digestible information for team members to understand.