Triage Technician

Job Title: Triage Technician

Reports To: Clinical Manager

Location: Savannah

Employment Type: Full Time

Job Summary

The Triage Technician is responsible for accurately gathering patient information, scheduling appointments based on patient needs, and serving as a key communication point between patients and the healthcare team. This role ensures efficient coordination of patient care while maintaining adherence to HIPAA and other regulatory standards.

Key Responsibilities

• Accurately and efficiently record patient information.
• Schedule patient appointments based on physician templates and patient needs.
• Screen and question patients regarding their medical and ocular history.
• Receive and manage calls related to patient medical history.
• Answer medical questions clearly and politely, reviewing clinical charts when necessary.
• Escalate complex issues to the Lead Triage Technician or Practice Manager.
• Coordinate incoming patient referrals with providers and patients.
• Manage and transmit necessary documentation requested by providers or pharmacies.
• Maintain accurate records of patient contact in the Electronic Health System.
• Adhere to HIPAA regulations and ensure data security.
• Perform other duties as assigned by the Practice Manager.

Requirements

Education

• High school diploma or GED certificate
• Training/courses in business office activities

Experience

• Two or more years of call center experience

Skills and Competencies

• Strong written, interpersonal, and telephone communication skills in American English
• Cooperative attitude toward colleagues, management, and patients
• Ability to solve problems and make sound decisions
• Proficient in using Electronic Health Systems

Preferred Qualifications

• Clinical experience in a healthcare environment