Barista

Overview

As a Barista, you delight customers with your exceptional service in crafting various drinks at Interurban Coffeehouse. Your goal will be to make the coffeehouse a fun and engaging place; with the highest quality.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as assigned by management and deemed necessary from time to time.

• Consistently crafted various coffee shop drinks at the highest quality, following coffeehouse standards.
• Deliver exceptional customer service that ensures sales and high levels of customer satisfaction.
• Execute on the coffeehouse service standards: offer a warm welcome, recommend add-ons, personalize the customer's order, offer membership, and thank the customer!
• Greet and establish rapport with customers, proactively engaging them in conversations about our products, services, and promotions to determine their needs and recommend the right products.
• Ensure all customer transactions are processed accurately and in a timely manner.
• Perform all support tasks in the coffeehouse, including cleaning cases and equipment, and restocking displays
• Drive sales by engaging all customers and customer sampling of Cafe products and upselling where possible.
• Perform all opening and closing tasks
• Protect company assets by ensuring the accurate execution of loss prevention procedures, including cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and discount and return policies
• Some food related handling duties as needed.
• Assist in any area of the store as needed

Requirements

• Excellent communication skills
• Ability to engage with customers’ and their preferences
• Basic math skills
• Experienced Barista – 1 to 2 years ideally (open to entry level)
• Hands-on experience with brewing equipment is preferred
• Experience crafting different types of coffee and tea is preferred