Scheduling Coordinator

• professionally, accurately, and efficiently. CWS will provide callers with exceptional customer service and
• demonstrate call control while maintaining a high level of professionalism with each interaction. CWS schedules,
• takes and verifies insurance information and request pre authorizations as necessary

Compensation Pay Range

$22.20 - $31.75

JOB REQUIREMENTS

• Minimum Education - Preferred
• Equivalent to high school curriculum preferred

Minimum Work Experience

• Customer service experience required. Healthcare experience preferred.
• Required additional Knowledge, and Abilities
• Ability to thrive in a fast-paced medical environment.
• Excellent spelling, communication and grammar skills.
• Maintain the ability to multi task and toggle between multiple screens seamlessly.
• Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.
• Medical Terminology knowledge preferred.

ESSENTIAL FUNCTIONS

• Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the
• job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job.
• They are the major functions that the person in the job is held accountable for. Following are the essential
• functions of the job.
• 1 - Demonstrates knowledge of booking appointments for services at South Shore Hospital (SSH). Booking
• may be done with the patient, physician or physician staff and may be done by telephone or fax.
• a - Is proficient when scheduling, re-schedule/cancel patients in the computer.
• b - Will insure that caller has a clear understanding of test and any preps that are necessary.
• c - Is efficient verifying demographics and making necessary changes if needed.
• d - Utilize insurance software to verify insurance.
• e - Able to run and work off of applicable reports.
• f - Provide training as needed to assist the team.
• g - Establishes proper identity of Patient from caller by using 3 sources of identification
• 2 - Responsible for all pre-certification, eligibility and verification of benefits on all accounts.
• a - Utilize on line tool efficiently for the purpose of verifying insurance.
• b - Can effectively enter all insurance information into Meditech.
• Meditech.
• c - Retrieves authorizations as necessary
• 3 - Can locate and identify the correct Provider utilizing Meditech
• a - If Provider is not in the system. Scheduler will enter new Provider information into notes for the purpose of
• updating the Provider dictionary.
• b - Knows how to confirm the Provider is on Staff at South Shore Hospital
• 4 - Technology – Embraces technological solutions to work processes and practices.
• a - Demonstrate full knowledge of utilizing Department computer programs.
• b - Able to function and have a complete understanding of computer downtime process.
• c - Able to review and analyze Amtelco, Meditech, IntellaSource, and Passport programs.
• d - Manage own timecard responsibilities.
• e - Able to utilize the phone system, including VERA system.
• f - Ensures accurate messaging/paging information by confirming spelling of callers first/last name, phone
• number, DOB, and primary care physician.
• 5 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe
• environment.
• a - Adheres to patient identification policies/procedures.
• b - Adheres to universal precautions and respiratory etiquette guidelines.
• c - Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
• d - Understands role in Department specific plan for emergency preparedness
• e - Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on
• use.
• f - Mastery of Red Alert activation/monitor alert response and update appropriate person as needed dependent
• upon code type.
• 6 - Customer Service
• a - Is competent with all aspects of Customer Service.
• b - Is able to help all internal and external patients utilizing the Customer Service skills learned in Training.
• c - Knows when to escalate a difficult situation to Management.
• d - Must demonstrate knowledge of Customer Service skills by passing training programs
• 7 - Actively participates in Information Center Continuing Education programs
• a - Attends monthly continuing education sessions
• b - Completes all associated measurement tools and learning exercises
• c - Completes all monthly emergency preprardenes education tasks
• d - Under the guidance of the manager and Customer service trainer participates in feedback programs to further
• develop customer service skills
• ESSENTIAL FUNCTIONS (Cont.)
• 1 - Technology and Learning
• a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and
• procedures that continue to develop in their role and throughout the organization.
• b - Embraces technological advances that allow us to communicate information effectively and efficiently based
• on role.

UNIT / DEPARTMENT SPECIFIC JOB FUNCTIONS

• Unit Specific functions are those tasks, duties and responsibilities that are specific to the performance of the job
• within a certain unit(s). Following are unit specific functions of the job, along with the corresponding
• performance standards.
• 1 - Can schedule all Patients effectively and keeping within all Hospital standards
• 2 - Can effectively utilize the One Call system
• 3 - Can connect callers to appropriate calling destination efficiently
• 4 - Always works within the Team parameters by helping co workers when necessary

PHYSICAL REQUIREMENTS

• Indicate the appropriate physical requirements of this job in the course of a shift.
• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential
• functions of this position.
• General Activity - Frequent Standing/Walking Required, No Driving
• Motion - No Motion requirements needed
• Motor Skills - Use of hands required, Use of feet required
• Weight/Force - No lifting required
• Monday through Friday 8:00-4:30

Responsibilities if Required

Education if Required

License/Registration/Certification Requirements