Ride Consultant /Service Technician

Ride Consultant /Service Technician Ride Consultant / Service Technician

SPECIALIZED NEW ZEALAND LIMITED Mount Eden, Auckland | Full time | Tuesday – Saturday

Tools in one hand. Rider stories in the other.

Want to work directly for one of the biggest bike brands in the world — then join our team at Specialized Auckland.

We're after a Ride Consultant / Service Technician for Specialized Auckland — a hybrid role for someone who's as sharp on the shop floor as they are on the workstand.

Around 60% of your week is in the workshop — repairs, servicing, bike builds — climbing to 80% through the summer peak . The rest? Out front with Riders, giving honest advice and selling the best bikes on the planet.

This role will be part of our fulltime crew working Tuesday – Saturday .

What you'll do

• Keep Riders Riding — own repairs, servicing and builds, start to finish
• Own the Service Experience — take work in with precision, set expectations, then beat them
• Deliver WOW Moments — listen hard, advise honestly, create Riders for life
• Drive Sales — inspire confident purchases and follow up every enquiry
• Master the Tools — workshop craft plus Lightspeed POS and Hubtiger
• Be Rock Solid — dependable, punctual, and always ready to roll with the team

What you'll bring

• A genuine passion for cycling and the Specialized brand
• 2–3 years of high-performance retail or sales experience, with results to show for it
• 1–2 years as a bicycle mechanic (preferred) and real confidence with a toolkit
• Great communication and a team-first attitude
• Availability across weekends, the ability to lift 25kg+ and stand for long periods

• Why you'll love it
• World-class product, world-class training, and a crew that rides as hard as it works.