Outreach & Diversion Specialist

Job Summary

• Develop and deliver street outreach, community engagement, and diversion services throughout assigned service
• areas.

Key Roles & Responsibilities

Street Outreach | Crisis Intervention | Community Collaborations | Assessment of Service Needs

Data & Documentation

What You Will Do

• Deliver progressive engagement services to participants in the identified service area.
• Conduct street outreach in assigned service areas to best understand homeless population and provide intervention.
• Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist in quick access to these services.
• Coordinate diversion efforts in assigned service area .
• Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities.
• Provide service assessment, crisis counseling, and access to housing programs to callers on our crisis line.
• Support the efforts of all programs / services in navigating housing options and resources for those affected by homelessness.
• Comply with data tracking & documentation requirements.
• Represent FOF at community and program development meetings as assigned.
• Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources.

How You Will Succeed

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences .
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity .
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
• Believe in our 10-year vision: Everyone has a home.
• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
• Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• Bachelor Degree in social work , psychology, related field OR combination of equivalent education and experience.
• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
• Ability to pass state, federal, and child abuse background checks.