Front Desk Services

Hotel McCoy Front Desk Guest Services / Bartender – Job Description

Position Summary

Provide exceptional guest service by creating a welcoming, fun, and memorable experience from check-in to check-out. This hybrid role includes front desk operations, bartending, and assisting with lobby hospitality while maintaining a positive atmosphere.

Key Responsibilities

Front Desk / Guest Services

• Welcome guests and complete check-in and check-out procedures.
• Answer phones, make reservations, and respond to guest inquiries.
• Process payments and maintain accurate guest records.
• Resolve guest concerns professionally and efficiently.
• Recommend local attractions, restaurants, and hotel amenities.
• Maintain a clean, organized, and inviting front desk and lobby.

Bartender

• Prepare and serve beer, wine, cocktails, and non-alcoholic beverages.
• Verify guest identification and follow responsible alcohol service laws.
• Maintain bar cleanliness and restock beverages and supplies.
• Process bar transactions and balance cash receipts.
• Create a friendly, engaging atmosphere for hotel guests.

Additional Duties

• Prepare simple food items when required (such as grilled cheese or light snacks at some locations).
• Assist with lobby events and guest activities.
• Work collaboratively with housekeeping and maintenance teams.
• Follow hotel safety, sanitation, and customer service standards.

Qualifications

Excellent communication and customer service skills.

Ability to multitask in a fast-paced environment.

Friendly, outgoing, and professional attitude.

Basic computer and cash-handling skills.

Previous hospitality or bartending experience preferred but not always required.

Ability to work evenings, weekends, and holidays.

Required Certifications (Arizona locations)

Arizona Title 4 Alcohol Certification.

Arizona Food Handler Card.

This role is ideal for someone who enjoys interacting with people, thrives in a lively hospitality environment, and is comfortable balancing guest service with bartending responsibilities.