Advising Center Manager

Position Title

Advising Center Manager

Position Summary

AUIB is seeking a dynamic and experienced Manager of First-Year UG Advising to lead, coordinate, and oversee the University’s ASP 4–6 levels and First-Year UG Advising Program. In this pivotal role, the Manager will develop, implement, and monitor a comprehensive advising model that supports first-year student transition, persistence, and academic achievement — serving as AUIB’s primary leader for first-year advising and student success initiatives, grounded in developmental and proactive advising rather than registration processing alone.

Collaborating with Academic Affairs, Student Affairs, the English Language Academy (ELA), the Registrar, and academic colleges, the Manager establishes advising policies, supervises operations, coordinates advisor training, monitors success indicators, and leads intervention efforts to improve student retention and progression.

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If you’re a student-success-minded higher education professional with a passion for building advising programs that change first-year students’ trajectories — in Baghdad, at the very heart of the region — this role is for you. Whether you’re actively seeking a new challenge or passively considering your next step, AUIB offers an exciting opportunity to make a lasting impact.

Key Responsibilities

• Program Leadership and Administration: Develop, implement, and continuously improve the First-Year UG Advising Program — establishing advising policies, procedures, and assessment practices, and overseeing daily operations of the First-Year Advising Center.
• Advisor Supervision and Development: Recruit, train, supervise, and evaluate First-Year Advisors; coordinate caseload assignments and deliver ongoing training to ensure consistent advising practices across the institution.
• Student Success and Retention: Lead institutional efforts to improve first-year retention and persistence by monitoring success indicators, developing intervention strategies for at-risk students, and coordinating referrals to campus support services.
• Early Alert and Student Intervention: Develop and manage an institutional early-alert process, coordinating faculty and staff referrals and partnering with Information Technology and the Registrar on systems to identify and support at-risk students.
• Collaboration and Outreach: Partner closely with Academic Affairs, Student Affairs, the ELA, the Registrar, and academic colleges on orientation programs, first-year transition initiatives, and university committees related to student success.
• Assessment and Continuous Improvement: Establish key performance indicators for advising effectiveness, analyze retention and progression data, and recommend improvements to advising practices, staffing, and technology.

Ideal Candidate Profile

1. Strong Leadership and Program Management: Proven ability to lead, supervise, and develop advising staff, and to build and continuously improve a comprehensive advising program.
2. Effective Communication and Collaboration: Skilled at working across academic and administrative units — Academic Affairs, Student Affairs, the ELA, and the Registrar — to align advising policies and practices.
3. Student-Centered Problem Solving: Able to assess situations and support students facing diverse academic and personal challenges, using developmental and proactive advising approaches.
4. Data-Driven Decision Making: Comfortable monitoring success indicators and using retention, progression, and probation data to design interventions and process improvements.
5. Cross-Cultural Adaptability: Experience or comfort working in international or multicultural higher education settings; familiarity with student information systems and early-alert technologies is a plus.

Education and Experience

• Required Education: Master’s degree from an accredited institution.
• Years of Relevant Experience: A minimum of five years of experience in American-style higher education, student affairs, advising, student success, enrollment management, academic support, or a related field
• Specific Skills or Expertise: Demonstrated experience working with undergraduate students; strong leadership, communication, organizational, and problem-solving skills; ability to collaborate effectively across academic and administrative units
• Preferred Experience: Experience leading advising, retention, first-year experience, or student success initiatives; supervising professional or paraprofessional staff; and familiarity with student information systems, advising technologies, and early-alert platforms
• Personal Attributes: Adaptable, collaborative, and committed to supporting students facing diverse problems in an international, multicultural higher education setting

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