Shelter Case Manager - 2nd Shift 4pm-12am

Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Responsibilities

• Cover Crisis Hotline
• Complete intakes and orientation for clients arriving in shelter
• Establish safety plans with clients and review periodically
• Establish goal plans with clients and assist them in obtaining and updating those goals
• Document all interactions with clients, crisis calls, etc.
• Provide limited transportation for both shelter and transitional housing clients.
• Conduct house meetings as needed
• Complete room checks as needed
• Provide advocacy and referrals for clients as needed
• Implement and monitor shelter policies and procedures to assure client safety
• Report all emergencies to supervisor
• Inform Supervisor of Shelter Operations of food supplies and inventory
• Assist with fundraisers
• Office duties such as filing, answering phones, and greeting the public
• Report maintenance problems to supervisor
• Update and keep copies as needed of current forms for shelter
• Update and keep inventory of donations
• Participate in shelter housekeeping, maintenance, office duties, etc.
• Accurately document shift conditions, challenges and anticipated questions in the staff log
• Assist with training new staff
• Other duties as assigned

Requirements

Bachelor’s Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.