About The Role

Are you seeking an opportunity to gain valuable experience in international business while
delivering exceptional customer service to students from around the globe? EF Education First
invites you to join us as a Student Services Coordinator and contribute to our mission of opening
the world through education.
Careers at EF | Open the world with us
EF’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organization, with
the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative,
and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600
schools and offices in 50 countries. In the US, our core presence is felt at our international
language campuses and summer schools, where we welcome students from around the world to
participate in language learning and cultural exchange. Whoever you are, whatever you are
passionate about—we welcome you and encourage you to open the world through education.

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly
organized individual to join our team as the Student Services Coordinator. In this pivotal role, you
will serve as the primary point of contact for both students and staff, ensuring a warm and
welcoming environment while fostering a vibrant and engaging atmosphere for all.
As a key link between all departments, the Student Services Coordinator plays a central role in
campus operations, ensuring every day presents new and exciting challenges. Responsibilities
include assisting with student arrivals, providing interdepartmental support, upholding great
customer service, and community engagement. This dynamic position offers an excellent
opportunity to make a meaningful impact on the student experience.
This role is full time, Monday-Friday, 8:00am-5:00 pm.

To provide outstanding customer service and welcome students, parents, staff, and visitors

as they arrive at the school

Answer and direct phone calls, take messages, and ensure timely follow-up
Assist walk-in visitors with school information and sales pitch
To maintain excellent relationships with sales colleagues, giving prompt, consistent service
To support students in their daily life and enable them to achieve the best experience and

highest learning possible

Participates in student intakes, including preparing welcome bags and producing student

identification badges

Deals with general daily student enquiries at front desk
Support other departments projects or teams as needed
Assist with student satisfaction follow ups as and when required
Checks and accepts delivery of school supplies, student and staff letters and packages
Issues new staff with name badges and helps maintains school noticeboards
Ensures reception area is kept clean, tidy & presentable always

Highly motivated, energetic, positive
Excellent customer service skills
Excellent communication & people skills
Confident with IT
Comfortable around teens and young adults
Enjoys working in a busy & varied service environment
Highly organized with attention to detail
Ability to handle difficult situations with ease & remain calm & positive under pressure
Flexible attitude to work and creative problem solver
All offers are subject to a clear enhanced DBS check and two references
Legally able to work in the US
2

Continuous professional development
Exposure to international business
Work in a truly international environment
Regular social events
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Global career opportunities
Pre summer training
Access to EF Hello language learning

EF Education First – Our History and Values
Career Progression at EF
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all
staff and volunteers to share this commitment. References will be followed up and will ask
specifically whether there is any reason that the applicant should not be engaged in situations
where they have responsibility for, or substantial access to, persons under 18. Upon interview all
gaps in CVs must be explained satisfactorily and proof of identity and, where applicable,
qualifications will be required. Appropriate suitability checks will be required prior to confirmation
of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging
across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything
else that makes you unique

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