Deli Manager

Job Title: Deli Manager

Department: Food Service Operations

Job Summary

• The Food Service Manager is responsible for the operation and management of the kitchen, dining room, and other appointed
• food service areas. By utilizing the food service team, this manager is responsible for the efficient execution of all
• fresh food/food service programs. The Food Service Manager is responsible for maintaining a safe, sanitary, and
• appetizing food service environment. This manager will prepare and oversee food production ensuring food is properly
• prepared, cooked, presented and served. The Food Service Manager ensures an exceptional customer experience by ensuring
• and demonstrating world class customer service.

Essential Functions

• -Ensure a positive shopping experience for all customers. Respond to and resolve customer complaints. Solicit customer
• feedback, input and information in order to formulate a plan for consistently meeting the expectations of all customers.
• -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
• and beverages are available at all times.
• -Responsible for meeting and/or exceeding food service profitability goals.
• -Oversee the inventory and ordering of product and supplies.
• -Ensure the routine maintenance and upkeep of all food service equipment and facilities.
• -Analyze and react to Profit and Loss statements and utilize other reports and trends to identify areas of opportunity
• ensure profitability. Develop and execute action plans.
• -Ensure the proper execution of all assigned food service marketing programs, promotions, campaigns, and strategies.
• Interact with, motivate, and encourage team members to promote all marketing initiatives.
• -Execute the training, coaching, counselling, and performance management of Food Service Associates. Assist the Store
• manager with all matters relating to food service and store associates – recruiting, hiring, training, coaching, etc.
• Recognize and reward employees.
• -Ensure training process is executed effectively and as designed. Conduct hands on training in order to validate that
• all associates are trained to perform their jobs safely and effectively. Oversee and monitor all aspects of training in
• order to ensure proficiency.
• -Ensure execution of established safety, security, quality and store operation policies, procedures, and processes.
• Supervise the day-to-day task assignments and performance for all team members. Ensure Food Service workers have the
• tools, equipment, and supplies necessary to perform their jobs.
• -Take customer orders; cook and prepare food items as necessary. Serve food in correct portions.
• -Adhere to all policy, health code, and safety regulations for the service, preparation, and storage of food.
• -Maintain proper stock levels for all serving, kitchen, dining, food preparation and condiment areas.
• -Order, schedule and receive food, paper goods, and supplies from approved vendors.
• -Ensure time/temperature rotations are adhered to. Ensure proper cooking and holding temperatures for prepared food
• items are followed.
• -Practices, enforces and maintains safe food handling procedures at all times.
• -Ensures the availability and quality of hot bar/warmer items and prepared food at all times.
• -Work closely with the Store Manager to develop schedules, ensure efficient, productive staffing while adhering to
• labor budgets.
• -Complete daily, weekly, and monthly reports and inventories correctly and timely.
• -Follow and enforce Friendly Express uniform, appearance, and dress code policies.
• -Adhere to and enforce the execution of established safety and security policies and procedures
• -Check in external and internal vendors according to standards and procedures.
• -Follow and enforce all company policies, procedures, and quality standards.
• -Ensure proper operation and maintenance of store equipment. Ensure work orders are submitted in a timely manner and
• the appropriate person/agency is contacted in case of emergency or safety issues.
• -Ensure all areas of store and surrounding grounds are neat, clean, and organized.
• -Ensure that store is in compliance with health code requirements related to food service handling based on local,
• state and federal requirements.
• -Ensures that robbery and incident prevention procedures are followed.
• -Meet regularly with District Manager to discuss store opportunities.
• -Reports all workers’ comp and customer accidents in a timely manner.
• -Assume other duties and responsibilities as assigned to accommodate store operational needs.
• -Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.
• -Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• -6 months experience preferred
• -Must be willing to study for and pass the Always Food Safe / Food Manager course.
• -Basic language and mathematical skills.
• -Must be self-directed, needing little supervision.
• -Must be detail oriented with exceptional organizational skills.
• -Proven leadership skills and decision making ability.
• -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
• 50 pounds.
• -Ability to read and comprehend simple instructions, short correspondence, and memos.
• -Ability to work 50 hours per week. Willingness and availability to work to work all shifts, weekends, nights, and
• holidays as required by the needs of the business.
• -Must be able to reliably report to work on time, as scheduled.
• -Must be responsible, dependable, and acceptable to change.