Store Manager

Job Title: Store Manager

Department: Store Operations

Job Summary

• The Store Manager is responsible for the management and success of a convenience store operation to include retail
• operations, fuel management, food service and staff. The Store Manager will lead their team to ensure execution of
• organizational objectives and achievement of store and profit goals. Maximize store profitability through managing all
• controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Store Managers
• are responsible for customer and associate satisfaction, store and brand standards, and profitability.

Essential Functions

• -Ensure a positive shopping experience for all customers. Respond to and resolve customer complaints. Solicit customer
• feedback, input and information in order to formulate a plan for consistently meeting the expectations of all customers.
• -Responsible for staffing the store appropriately to cover the customer and business demands of the store.
• -Recruit and select store employees. Proactively identify hiring needs across the store. Conduct interviews and
• process candidates following the established procedure. Consult with District Manager before making final hiring
• decisions.
• -Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage
• of labor hours.
• -Ensure training process is conducted effectively and as designed. Validate that all associates are trained to perform
• their jobs safely and effectively. Oversee and monitor all aspects of training in order to ensure proficiency.
• -Create and sustain a safe and positive work environment through diversity, understanding and respect. Promote a
• productive, engaged team environment. Value team members through celebration and recognition.
• -Develop associates through effective employee engagement tools (e.g., Performance evaluations, development plans,
• career assessments, developmental opportunities, coaching, counseling, etc.). Provide overall support and direction for
• the team.
• -Ensure conditions across the store meet or exceed standards for safety, service and overall operational efficiency by
• reacting to opportunities and ensuring execution of established policies, procedures, practices and programs. Report and
• document all customer and associate incidents in the appropriate time frame.
• -Analyze and react to Profit and Loss statements and utilize other reports to ensure store’s profitability. Manage
• inventory and stock levels to maximize sales, control costs, and reduce waste. Manage and enforce cash and inventory
• management procedures. Proactively recognize trends across the store and market.
• -Analyze results and trends from audits and inspections and take the appropriate action to resolve/address the issues.
• Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and
• all other age restricted products.
• -Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made
• accurately and timely.
• -Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store
• objectives.
• -Complete daily reports and paperwork entry correctly and timely.
• -Research cash shortages and report violations to the District Manager.
• -Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.
• -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
• and beverages are available at all times.
• -Follow and enforce Friendly Express uniform, appearance, and dress code policies.
• -Adhere to and enforce the execution of established safety and security policies and procedures
• -Ensure the proper execution of all assigned store level marketing programs.
• -Check in external and internal vendors according to standards and procedures.
• -Follow and enforce all company policies, procedures, and quality standards.
• -Monitor and direct activity within store to ensure quality of customer service and provide assistance as required.
• -Provide extraordinary customer service.
• -Ensure registers are being operated adhering to all Company policies and standards. Ensure cashiers Maintain proper
• cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur.
• -Ensure proper operation and maintenance of store equipment. Ensure work orders are submitted in a timely manner and
• the appropriate person/agency is contacted in case of emergency or safety issues.
• -Ensure all areas of store and surrounding grounds are neat, clean, and organized.
• -Ensure that store is in compliance with health code requirements related to food service handling based on local,
• state and federal requirements.
• -Ensures that robbery and incident prevention procedures are followed.
• -Meet regularly with District Manager to discuss store opportunities.
• -Reports all workers’ comp and customer accidents in a timely manner.
• -Oversee food service operations in appropriates stores. Should have adequate knowledge to run in times of need.
• -Assume other duties and responsibilities as assigned to accommodate store operational needs.
• -Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.
• -Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• -6 months experience preferred
• -Basic language and mathematical skills.
• -Must maintain a current, valid, unrestricted driver’s license with an insurable driving record.
• -Must be self-directed, needing little supervision.
• -Must be detail oriented with exceptional organizational skills.
• -Proven leadership skills and decision making ability.
• -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
• 50 pounds.
• -Ability to read and comprehend simple instructions, short correspondence, and memos.
• -Ability to work 40-50 hours per week. Willingness and availability to work to work all shifts, weekends, nights, and
• holidays as required by the needs of the business.
• -Must be able to reliably report to work on time, as scheduled.
• -Must be responsible, dependable, and acceptable to change.