Deli Associate

Job Title: Deli Associate

Department: Food Service Operations

Job Summary

• The Food Service Associate works to support the success and profitability of the store. They hold a crucial role because
• they create a clean and safe destination atmosphere that customers want to return to by providing hot, fresh food and
• excellent customer service. The Food Service Associate is responsible for supporting the management team in facilitating
• and completing all deli tasks including food preparation, serving, food presentation, cash register duties, customer
• service, cleaning and all other related functions. The Food Service Associate ensures an exceptional customer experience
• by providing world class customer service and fosters a cohesive, collaborative, team-oriented relationship with all team
• members.

Essential Functions

• -Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
• shopping experience whether they are a gas/fuel, retail sales, or Food Service guest. Respond to customer requests in a
• timely and efficient manner. Engage each customer genuinely and thank them for their business.
• -Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
• cash handling and shift change processes and procedures to ensure no cash shortages occur.
• -Complete customer transactions including gas/fuel, retail purchases, and Food Service sales.
• -Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age
• restricted products.
• -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
• and beverages are available at all times.
• -Take customer orders; cook and prepare food items as necessary. Serve food in correct portions.
• -Adhere to all policy, health code, and safety regulations for the service, preparation, and storage of food.
• -Maintain proper stock levels for all serving, kitchen, dining, food preparation and condiment areas. Ensure the Food
• Service Manager is aware of any stock or supply shortages.
• -Follow Friendly Express uniform, appearance, and dress code policies.
• -Adhere to the execution of established safety and security policies and procedures. Ensure all safety equipment is
• available and being used properly. Inform the Food service Manager of any malfunctions, safety concerns or needs.
• -Ensure the proper execution of all assigned store level marketing programs.
• -Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
• -Maintain a clean customer-ready store inside and outside.
• -Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report all
• theft and any suspected shoplifting.
• -Check in external and internal vendors according to standards and procedures.
• -Follow all company policies, procedures, and quality standards.
• -Assume other duties and responsibilities as assigned to accommodate store operational needs.
• -Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• -Must be at least 16 years of age to be considered for this position.
• -Must be able to operate and maintain food service equipment, i.e. oven, range, grill, hot case, warmers, etc.
• -Basic language and mathematical skills.
• -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
• 50 pounds.
• -Ability to read and comprehend simple instructions, short correspondence, and memos.
• -Must be able to reliably report to work on time, as scheduled.
• -Must be responsible, dependable, and acceptable to change.