Financial Counselor - Orthopedics - Carolina Forest - FT

Responsibilities

• Analyzes patients’ financial obligations prior to date of service to create a transparent financial experience including generation of an estimate preservice, explains patient liability, collects prepayments and outstanding balances. Special attention should be applied to patients with a high self-pay balance, high liability for services, self-pay patients, as well as patients with non-covered services.
• Demonstrates a strong understanding of the Financial Clearance Policy and the ability to apply in appropriate scenarios.
• Demonstrates a strong understanding of the Compassionate Care Policy and the ability to apply in appropriate scenarios.
• Verifies and completes insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
• Completes and balances daily deposits for assigned areas.
• Collects down payments and secures satisfactory payment arrangements consistently to maximize cash flow.
• Provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances.
• Assists patients (walk-in and telephone) with questions and concerns regarding patient account balances. Assists patients with billing issues and refers additional questions to the appropriate Patient Account Representative or Manager.
• Assists with any training needs in the department.
• Advocates for patient engagement, including activation of MyChart.