Human Resource Manager - Holiday Inn Chennai

We are a people powered business. So, we’re looking for a HR Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.

What is the job?

As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life .

Your day to day

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts

Financial

• Help create the Human Resources department budget and control expenses
• Monitor staffing to manage costs

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws, policies and procedures
• Conduct annual HR compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

• This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel
• What we need from you

• High school diploma / secondary education / equivalent
• 2 years’ related experience in Human Resources, or an equivalent combination of education and experience
• Some college courses in Human Resources, Employment Law or related field preferred.
• Must speak fluent English
• Other languages may be preferred

• How do I deliver this?
• We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

• There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
• What we offer Adjust this section to reflect what your hotel offers