Expert Lab Services - Material Science Polymers

Responsibilities

Technical / Lab Services

• Delivers technical and lab service support for existing products and solutions across all Horizons, under guidance from senior team members.
• Assists in proof-of-concept activities for Horizon 2 and 3 initiatives.
• Delivers lab, field, and customer testing, data collection, and interpretation of lab, field, and customer trials.
• Ensures technical documentation and reporting for internal and external stakeholders.
• Close collaboration within the technical service community, Commercialisation Management, OSM Region Sales, and Key Account teams to support technical conversion of sales opportunities.
• Supports Sales and other functions training, as well as new Technical Service team members on applications and testing.

Stakeholder Management

• Participates in initial commercialization activities and go-to-market support.
• Assists in technical training sessions for OSM sales teams and channel partners.
• Represents Technical / Lab Services in internal meetings and customer interactions as needed.

Requirements

• A university degree in engineering / chemistry or a relevant subject area is a must.
• Minimum of 0-7 years of relevant technical and/or lab service experience. International work experience is beneficial.
• Good understanding and knowledge of Polymer Applications and/or industrials minerals
• Personality with a strong service mindset, having a feeling for providing the right technical and lab service level to drive customer satisfaction and underline our leadership as an industrial mineral producer.
• Ability to own assigned tasks and promote collaboration.
• Effective communication skills (oral and writing) and the ability to interact with individuals from a range of backgrounds and at all levels.
• Good project management skills, incl. project documentation.
• Good analytical skills to interpret data from lab, field, and customer trials.
• Ability to give recommendations based on lab, field, and customer trial results.
• Excellent command of both oral and written local language and English is required. Additional language skills are beneficial.
• Availability for business travel up to 0-30% of the time required
• Strong team player with good communication skills.