About The Role

Position

Customer Success Manager Microsoft (German Speaker)

Job Description

Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion) , provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions.

As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft

About the Role

In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations.

Your Responsibilities

Review and validation of ArrowSphere orders (multi-vendor)
Error analysis, ticket creation, and coordination with account management
Validation of bill feeds and invoicing data
Proactive management of vendor renewals
Partner support (ArrowSphere, invoices, credit notes)
Escalation management
Independent work in the Microsoft Partner Center portal to manage partner and customer information
Close collaboration with Inside Sales and Operations teams
Salesforce queue management
Microsoft tenant transfer monitoring
Management of ArrowSphere user registrations

Your Profile

Experience in customer service, inside sales, or IT business in general
Structured and detail-oriented working style
Strong communication and problem-solving skills
Ability to work independently and as part of a team
Basic understanding of cloud technologies (IaaS, PaaS, SaaS)
Fluent English & German speaking

What is in it For You?

Full Permanent contract,
Social advantage: CNSS, CIMR, Health insurance.
Very good working atmosphere in a team of passionate collaborators.
Work culture where you can make an impact.
Dynamic environment with a friendly work atmosphere.
Interesting career development opportunities in a quickly growing environment.
Working within an international organization, recognized worldwide in its sector.

#LI-HL1
Do you see yourself as our future colleague? If yes – send us your application.

PLEASE ATTACH YOUR RESUME IN ENGLISH

Location

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type

Full time

Job Category

Sales

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