Support Care Worker – Hospital Overflow Program (Friday-Tuesday)

• Support Care Worker – Hospital Overflow Program
• Position Type: Full-time, Time-Limited Contract ending December 31, 2026

Schedule: Friday-Tuesday, 11pm-7am

• Reporting to: Program Manager, Hospital Overflow Program Compensation: $24.00
• This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms and
• conditions outlined in the collective agreement.
• Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed
• and socially isolated men can feel safe, where they can form and cultivate friendships, and
• become part of a community. Our vision is a safe and just community in which elder homeless
• men can live a quality and dignified life.

Summary

• As part of the support staff team, the Support Care Worker will support clients in the
• overnight program at Haven Toronto, a program of St. Michael’s Homes, delivered in partnership
• with St. Michael’s Hospital, Michael Garron Hospital, and the East Toronto Health Partners OHT.
• Individuals presenting at local emergency departments who do not require immediate medical
• attention are redirected to Haven Toronto for safe, supervised overnight rest.
• The Support Care Worker provides client-centered support to individuals experiencing
• homelessness, substance use, mental health challenges, and complex social needs.
• Working as part of a multidisciplinary team, the Support Care Worker is responsible for greeting
• clients, handling referrals, registering participants for programs, scheduling appointments,
• coordinating referrals, and offering general support to help clients access services effectively.

Key Responsibilities

• Welcome and orient new clients, including registration and enrolment processes.
• Conduct general assessments of clients’ physical health, mental health, and overall well-being;

provide direct support and/or refer to appropriate community resources as needed.

• Document client needs, observations, and interactions, and consult with colleagues to support

coordinated care.

• Assist clients in scheduling and attending appointments, including follow-up with relevant

professionals and service providers.

• Develop and maintain supportive, respectful relationships with clients, monitoring well-being

and encouraging positive engagement and connections.

• Support access to on-site services, including showers, laundry, meals, clothing, and

recreational spaces.

• Receive, record, and distribute client mail, phone messages, and essential supplies (e.g.,

clothing, towels, food, recreational items, harm reduction supplies) as appropriate.

• Maintain a safe, respectful, and welcoming environment; monitor client interactions and

intervene appropriately when required.

• Provide crisis intervention in accordance with Haven Toronto policies and procedures,

including documenting actions taken and follow-up recommendations.

• Administer first aid or contact emergency services as required.
• Complete accurate documentation, including daily activities, incident reports, and program

statistics.

• Assist with receiving and organizing food, donations, and supplies; maintain inventory and

equipment as required.

• Work collaboratively with colleagues, volunteers, and clients to support a positive and

inclusive environment.

• Ensure the facility is clean, organized, and safe, including maintaining common areas and

addressing hazards.

• Perform opening and closing duties
• Complete and document hourly safety and security checks.
• Stock supplies throughout the building as needed.
• Support the coordination and direction of volunteers, as requested by management.
• Represent Haven Toronto in a professional, respectful, and constructive manner at all times.

Qualifications

• Post-secondary diploma in Social Services, Addictions, Recreation, or Mental Health.
• Demonstrated awareness of issues related to aging, homelessness, addictions, mental

health, harm reduction, and food and income insecurity.

• Demonstrated skills at working respectfully and constructively dealing with people of

diverse backgrounds.

• Experience working within a trauma-informed and anti-oppression framework
• Strong interpersonal, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Demonstrated experience in creatively engaging older economically marginalized people.
• Knowledge of downtown Toronto social resources is an asset.
• Valid First Aid and CPR qualifications.

• Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve
• and welcome applications from all qualified candidates; however, only those selected for an
• interview will be contacted.
• Haven is also committed to developing an inclusive, barrier-free selection process and work
• environment. If contacted, please advise the hiring manager if you require any accommodation
• measures to ensure you will be interviewed in a fair and equitable manner. Information received
• relating to accommodation requests will be treated with confidentiality