Insurance Operations Manager

To oversee and optimise daily insurance operations of FNB Insurance Brokerage to ensure efficiency, quality, and cost-effective resource management. This job is key in aligning Insurance operational activities with strategic objectives, driving continuous improvement, fostering a culture of excellence, claims administration, policy servicing, risk management, and broker/insurer relationship management. Streamlines business processes, achieves performance targets, and ensures consistent client satisfaction

• Key responsibilities include:
• Managing insurance operations, including policy administration, renewals, endorsements, premium management, claims processing, and client service.
• Overseeing employee and corporate insurance schemes such as Short term, Group Life Assurance, Medical Aid, Funeral Cover, and other employee benefit programmes.
• Ensuring accurate policyholder data, proper record management, and strong operational controls to maintain data integrity.
• Leading and monitoring the claims process to ensure timely, fair, and accurate claims settlement while identifying opportunities to improve processes and mitigate risks.
• Ensuring compliance with insurance legislation, governance standards, insurer requirements, and internal policies, while implementing controls to manage operational and financial risks.
• Managing relationships with insurers, brokers, reinsurers, and service providers, including oversight of service level agreements and operational performance.
• Producing operational, claims, and management reports, analysing trends and KPIs to support decision-making and business improvement initiatives.
• Driving process optimisation, automation, quality assurance, and the implementation of new insurance products and system enhancements.
• Administering employee benefit programmes, including renewals, reconciliations, membership updates, and insurer submissions.
• Acting as the primary operational liaison between the organisation, insurers, brokers, Human Capital, Finance, Risk, and other stakeholders to ensure effective service delivery and alignment with business objectives.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

20/08/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.