Workforce Planning Coordinator

Key Responsibilities

System Administration & Maintenance

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• Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions
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• Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly
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• Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed
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• Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates
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• Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy
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• Perform manual integration checks between Blueprint and MBO

Training, Support & Compliance

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• Serve as a first point of contact for Area Manager questions and issues related to Blueprint
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• Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately
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• Support with the creation of release communications, training materials and best practices for internal users of Blueprint.
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• Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A
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• Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team
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• Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations.
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• Track recurring questions and use them to inform SOP updates and training material improvements

What We're Looking For

Minimum Qualifications

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• 1–3 years of experience in fitness, studio operations, coordinator, or administrative role.
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• Proficiency in G-Suite (particularly Google Sheets)
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• Full-time availability (40 hours/week) with the ability to work remotely.

Preferred Qualifications

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• Experience with scheduling or workforce management systems
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• Familiarity with Mindbody Business platform.
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• Experience working in a high-growth or startup environment.
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• Previous experience collaborating with cross-functional teams or supporting multi-location operations.

Key Skills & Attributes

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• Highly organized and detail-oriented with strong data management skills.
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• Ability to manage multiple projects and deadlines in a fast-paced environment.
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• Excellent verbal and written communication skills.
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• Analytical mindset with strong problem-solving abilities.
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• Professional, reliable, and aligned with [solidcore]’s values and brand standards.
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• Entrepreneurial spirit with a willingness to “roll up your sleeves.”
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• Collaborative team player who builds strong cross-functional relationships.
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• Passion for fitness, wellness, and the [solidcore] community.

Compensation & Benefits

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• Annual bonus eligibility based on performance
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• Monthly cell phone stipend
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• 401k with employer match
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• Health, dental, and vision insurance
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Flexible PTO

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• Free drop-in classes
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• And MORE