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Junior Business & Digital Solutions Analyst

Full-time

Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

The Junior Business and Digital Solutions Analyst will support the design, analysis, and implementation of digital and automation initiatives across the organization. This role works closely with business stakeholders, developers, and project coordinators to gather requirements, document processes, assist in testing activities, and ensure solutions meet business needs. The ideal candidate is detail-oriented, analytical, and eager to learn modern digital tools and methodologies.

Process Analysis and Reengineering: Conducts thorough analysis of existing business processes across various departments and functions. Utilize Lean Six Sigma, Agile and Design Thinking or any practical frameworks/methodologies to identify inefficiencies and opportunities for improvement.

Requirements Gathering: Collaborates with stakeholders to elicit, document, and prioritize business requirements for digitalization and automation projects. Ensure alignment with strategic objectives and user needs.

Solution Designing: Translates business requirements into 100% comprehensive solution designs, leveraging expertise in digital technologies and automation tools. Develop detailed process maps, activity diagram, user stories, and functional specifications.

Cross-Functional Collaboration: Works closely with developers, subject matter experts, and stakeholders to implement digital solutions and ensure seamless integration with existing systems and workflows.

Change Management: Facilitates change management activities to support the adoption of new processes and technologies. Provide training and documentation to end-users and stakeholders.

Continuous Improvement: Drives a culture of continuous improvement by monitoring key performance indicators (KPIs), soliciting feedback, and iterating on solutions to achieve optimal outcomes.

Digital Solutions Assistance: Provides support for digital initiatives involving automation and industrialization initiatives (e.g., RPA, Cognigy, Power Platform, PBI development). Help maintain configuration documentation and solution details. Assist in basic troubleshooting and triaging issues with the support team.

Qualifications

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Technology or any related courses
• 1-3 years of working experience as a Business or Digital Solutions Analyst
• Knowledge on the following tools is an advantage
• SAP or other enterprise resource planning platforms
• Salesforce or other customer relationship management tools
• Automation and Digitalization tools o PowerBI or any data visualization/reporting tools
• A consultancy background is a plus.

Additional Information

• Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
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