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Japanese Customer Service Associate

Full-time

Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
• Follows the company's Internal Regulations, policies as well as the service’s work instructions and processes
• Fulfills additional assignments (e.g. support colleagues across all sites, setup of new services)
• Achieves the individual and service key performance indicators
• Strives to continuously develop and improve the processes and service to always ensure the best customer experience

Qualifications

• Excellent verbal and written communication skills in English
• Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
• A natural communicator, adapting your style to each customer
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
• Innovative and solution orientated mind-set
• Ability to work under pressure and good team engagement
• Flexibility in hours of work/shift pattern
• Ideally having already experience in a customer service environment and social media
• Amenable to start asap

Additional Information

• Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
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