Principal Site Reliability Engineer

Designs and architects infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Exercises judgment when performing data collection to maintain and optimize operations and reliability. Leverages advanced knowledge to perform incident response and/or maintenance tasks. Provides comprehensive health and performance reporting. Identifies and recommends opportunities for automation. Communicates comprehensive information about services and proactively anticipates and articulates the potential impact of changes. Provides comprehensive support for technology and documents incidents. Conducts advanced experiments with new tools and develops and maintains advanced knowledge of site reliability trends.

Key Responsibilities

Capacity Ingestion and

Management

-

Designs

• and architects infrastructure and/or service according to terms for reliability
• and functionality.
• -

Forecasts

• demands for infrastructure and responds to capacity needs, ensuring systems have
• sufficient resources to handle current and future workloads and identifying
• resource gaps.
• -

Collaborates

• with the software development team to develop infrastructures, ensuring
• features are reliable and scalable according to deployment requirements.
• -

Proactively

• identifies opportunities for prototyping and drives prototyping initiatives
• (e.g., testing new applications or infrastructures, assisting in onboarding) to
• explore novel approaches.

Incident and Service

Lifecycle Management

-

Exercises

• judgment when performing data collection, triage, technical analysis, and
• redirection to maintain and optimize operations and infrastructure reliability.
• -

Takes

• proactive steps to monitor services, maintain up-to-date knowledge of their
• performance, and document their condition.
• -

Leverages

• advanced knowledge to perform incident response, root cause analyses, and/or
• maintenance on assigned services (e.g., software installs, version upgrades,
• security updates, backup and recovery).
• -

Provides

• comprehensive health and performance reporting and takes appropriate actions
• based on trends in data.
• -

May

• perform provisioning to support infrastructure, applications, and services.
• -

May

• experiment with new approaches for and performs decommissioning (e.g., shutting
• down servers, removing data from databases) to remove objects that are no
• longer needed.

Automation

-

Identifies

• and recommends opportunities for automation and assesses potential benefits to
• enhance operational efficiency.
• -

Develops

• and implements design, automation tools, or scripts to provide solutions,
• gather metrics, monitor, analyze, mitigate, or remediate issues/defects within
• infrastructures.
• -

Conducts

• testing on moderately complex automations to ensure they perform tasks
• correctly and produce expected results.

Technical Communication and

Guidance

-

Writes

• release notes and/or communicates comprehensive information about the scale,
• capacity, security, performance attributes, and requirements of services and
• technology with customers and immediate and related teams.
• -

Proactively

• anticipates and articulates the potential impact of infrastructure, feature,
• and tool changes, considering their impact across team operations.
• -

Serves

• as a resource to team members on what information to communicate and how to
• communicate.

Troubleshooting and

Resolution

-

Provides

• comprehensive operational support for technology, serving as a key escalation
• point for incidents and moderately complex issues arising within Oracle
• services.
• -

Drives

• and actively participates in on-call shifts to address issues.
• -

Executes

• the resolution of technical issues spanning multiple services, applying
• advanced investigation and debugging techniques to achieve SLOs (service level
• objectives).
• -

Documents

• incidents according to reporting methods and performs root cause analyses,
• capturing essential information for analysis and future reference.
• -

Performs

post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement

-

Conducts

• advanced experiments and evaluations of cutting-edge tools and technologies to
• optimize infrastructure performance and reliability, taking proactive steps to
• adhere to security standards.
• -

Identifies

• and seeks opportunities to execute improvements for performance bottlenecks and
• deployments, ensuring efficient resource usage, speed, and scalability.
• -

Develops

• and maintains advanced knowledge of site reliability trends, sharing valuable
• insights and information with senior team members, management, and beyond to
• promote innovative building, testing, deploying, and running services.
• -

Performs

• moderately complex analyses and provides clear data on production to drive
• business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution

-

Manages

• and coordinates moderately complex tasks, monitoring timelines and deliverables
• to ensure timely completion and adherence to requirements for a moderately
• sized project or initiative. Efficiently delegates, monitors, and prioritizes
• work across multiple projects, providing technical oversight and adjusting plans
• to address shifts in resources or timelines.

Collaboration &

Partnership

-

Collaborates

• across the organization to align on expectations and achieve shared objectives.
• Leverages understanding of business leaders, stakeholders, and/or customers to
• ensure proposed solutions meet their needs. Supports inclusivity by actively
• seeking and listening to diverse perspectives, ensuring others feel heard and
• respected.

Problem Solving

-

Identifies

• and addresses moderately complex issues by analyzing a wide range of data
• and/or information to identify solutions in accordance with standard practices.
• Proactively escalates unresolved or critical issues with a thorough assessment
• and suggests potential solutions. Reviews, contributes to, and documents
• problem solving strategies.

Continuous Learning

-

Pursues

• learning opportunities to expand knowledge and skills and/or tools in new areas
• and stays abreast of the latest industry trends and best practices. Proactively
• seeks and leverages ongoing feedback and training to improve skills. Coaches
• and mentors junior team members, fostering continuous learning and knowledge
• sharing within and across teams.

Continuous Improvement

-

Develops

• ideas, recommends updates, and/or collaborates on the implementation of process
• improvements to increase the efficiency and effectiveness of processes,
• protocols, and workflows across teams, and evaluates the impact on key
• stakeholders. Solicits feedback from others on ideas for alternative approaches
• and methods for continued improvement.

Performance and Development

-

Contributes

• to the talent development pipeline by participating in candidate interviews,
• assessing candidates, and providing hiring recommendations.
• -
• Career Level - IC4